What is your returns policy?
If you are not entirely satisfied with your order for whatever reason, we operate a 14-day full money back guarantee, even for unwanted goods.
Terms & Conditions:
We're happy to accept returns should the item not suit, fit or is faulty in anyway. All exchanges and replacements are subject to stock availability, there may be a waiting period should more stock be required.
The unworn item must be returned to One More Round in a re-sellable condition with all of the original packaging intact to the below address within 14 working days of receipt.
One More Round, Unit 12, Hawick Industrial Estate, Newcastle upon Tyne, NE6 1AS
When sending a return, the parcel is your responsibility until it reaches us, we recommend using a tracked service for the return.
If a return is required due to a mistake by One More Round, please contact email@example.com or call 0191 649 8749.
We aim to process all refunds within 3-5 working days of receipt, we cannot process your request until we receive the returned item, which may take a few days depending on your chosen courier. You will receive a confirmation email once the exchange or refund has been actioned.
One More Round shall not be liable for any loss or damage suffered as the result of the use of this website.
How do I return my order?
On your original sales invoice please specify whether you would like a refund or an exchange, supplying the product style code if you would like an exchange.
Please note that any out of stock items requested for an exchange could take up to 14 working days to arrive in our warehouse from the supplier.
If the exchanged item you request is a different value to your original order then we will refund any difference in cost or request the excess to be paid via PayPal.
Please include your order details and any significant correspondence you have had with One More Rounds customer care team in the package, to help speed up the procedure.
The unworn item(s) must then be returned to us at the below address within 14 days of receipt.
We can extend the Returns period at our discretion for gifts. Please contact firstname.lastname@example.org for further information.
All items/boxes should be returned in a re-sellable condition complete with all of the original packaging intact.
A proof of postage receipt is not sufficient enough evidence should anything happen to your parcel.
Once refunded your money will take 3-5 working days to reach your bank account.